Global Outlook: Operator Business Services for SME’s (2023–2028)

Introduction
ICT services are set to drive the majority of operators’ business revenue growth from SMEs between 2023 and 2028. This report provides a global and regional outlook on telecoms and ICT services for small and medium-sized businesses (SMEs) with up to 250 employees.

Key Insights

• Market Growth & Projections
  • Forecasts for operator services to SMEs, including fixed and mobile voice and data services, IoT connectivity, and ICT services such as security, unified communications, and cloud services.
  • Revenue quantification, number of connections or users, and ARPU for each service.
• ICT Market Potential
  • Estimation of the total ICT services market addressable by operators and their likely market share across seven service categories.
• Demographic & Business Data
  • Breakdown of employees, businesses, and sites within each SME segment, including governmental and public sector entities.

Geographical Coverage

This report provides a global forecast with insights into eight key regions:

• Western Europe
• Central and Eastern Europe
• Developed Asia–Pacific
• Emerging Asia–Pacific
• North America
• Latin America
• Middle East and North Africa
• Sub-Saharan Africa

Service Coverage

• Mobile Services
  • Voice and messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity
• Fixed Services
  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, and other fixed broadband
  • Dedicated connections segmented by speed:
    • Below 100 Mbit/s
    • 100 Mbit/s and up to 1 Gbit/s
    • At least 1 Gbit/s
• ICT & Business Services
  • Cloud & Hosting
    • Co-location and hosting
    • Software-as-a-service (SaaS)
    • Platform-as-a-service (PaaS)
    • Infrastructure-as-a-service (IaaS)
  • Security & Communications
    • Unified communications (UC) and hosted voice
    • Security solutions
  • Enterprise Solutions
    • Enterprise mobility
    • Desktop management

Business Size Segments

• Micro (0–9 employees)
• Small (10–49 employees)
• Medium (50–249 employees)

This report, along with its data annex, provides essential insights for telecom operators and ICT service providers looking to expand their SME-focused offerings across global markets.