Global Outlook: Operator Business Services for Large Enterprises (2023–2028)

Introduction
This forecast report offers a detailed global and regional analysis of the telecom and ICT services market tailored for large enterprises (250+ employees). With ICT services expected to drive nearly all incremental revenue from this segment over the next five years, the report covers key trends in both fixed and mobile voice and data services, as well as a broad range of ICT offerings such as security, co-location and hosting, unified communications (UC), and cloud services.

Key Insights

• Global & Regional Forecasts:
  The report provides comprehensive revenue forecasts for operator services across eight regions, including Western Europe, Central and Eastern Europe, Developed Asia–Pacific, Emerging Asia–Pacific, North America, Latin America, the Middle East and North Africa, and Sub-Saharan Africa.
• Service Coverage:
  Detailed projections are offered for a wide range of services:
  • Mobile Services: Voice, messaging, handset data, mobile broadband, and IoT connectivity.
  • Fixed Services: Narrowband voice, VoBB, various broadband technologies (ADSL/SDSL, vDSL, FTTP/B, cable, FWA), and dedicated connections segmented by speed.
  • ICT Services: Security, unified communications and hosted voice, co-location and hosting, SaaS, IaaS/PaaS, and enterprise mobility.
• Market Size & Demographics:
  The report estimates the total addressable market for ICT services and the potential operator share across seven service categories, alongside key demographic data such as the number of employees, enterprises, and sites (including government and public sector entities).
• Performance Metrics:
  It includes quantification of revenue, connection volumes or user counts, and ARPU for each service category within the large enterprise segment.

Coverage

• Regions Modeled:
  Western Europe, Central and Eastern Europe, Developed Asia–Pacific, Emerging Asia–Pacific, North America, Latin America, Middle East and North Africa, Sub-Saharan Africa
• Service Categories:
  • Mobile:
    • Voice
    • Messaging
    • Handset data
    • Mobile broadband
    • IoT connectivity
  • Fixed:
    • Narrowband voice
    • VoBB
    • Broadband (ADSL/SDSL, vDSL, FTTP/B, cable, FWA)
    • Dedicated connections (below 100Mbit/s, 100Mbit/s up to 1Gbit/s, at least 1Gbit/s)
  • Other Business Services:
    • Unified communications (UC) and hosted voice
    • Security
    • Co-location and hosting
    • Software-as-a-Service (SaaS)
    • Infrastructure-as-a-Service and Platform-as-a-Service (IaaS/PaaS)
    • Enterprise mobility
• Business Segment:
  Large enterprises (250+ employees)

This report equips stakeholders with essential insights and strategic recommendations to harness the growth opportunities in the global telecom and ICT landscape for large enterprises between 2023 and 2028.