Empowering Business Growth: UAE Telecom & ICT Market Outlook (2022–2027)

Introduction
Business telecom revenue in the UAE is expected to grow significantly, driven by increasing demand for data connectivity, IoT, and ICT services. Small enterprises will see the fastest revenue growth during the forecast period. This report provides an in-depth outlook on the telecoms and ICT services market for businesses of all sizes in the UAE.

Key Insights

• Market Growth & Projections
  • Forecasts for operator services across micro, small, medium-sized, and large enterprises.
  • Revenue projections, number of connections, and ARPU for each service and business size segment.
• ICT Market Potential
  • Estimation of the total ICT services market addressable by operators and their expected market share in seven key service categories.
• Business Demographics
  • Data on the number of employees, businesses, and sites per business size segment, including governmental and public sector entities.
• Leading Operators
  • Profiles of key telecom providers in the UAE, including:
    • Etisalat by e&
    • EITC (du)

Service Coverage

• Geographical Focus
  • United Arab Emirates (UAE)
• Mobile Services
  • Voice, messaging, and handset data
  • Mobile broadband
  • IoT connectivity
• Fixed Services
  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, and other fixed broadband
  • Dedicated connections segmented by speed:
    • Up to 100 Mbit/s
    • 100 Mbit/s and up to 1 Gbit/s
    • 1 Gbit/s
• ICT & Business Services
  • Cloud & Hosting
    • Private cloud
    • Co-location and hosting
    • Software-as-a-service (SaaS, public cloud)
    • Platform-as-a-service (PaaS, public cloud)
    • Infrastructure-as-a-service (IaaS, public cloud)
  • Security & Infrastructure
    • Unified communications
    • Security
• Business Segments
  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

This report and its data annex provide valuable insights for telecom operators and enterprises seeking to capitalize on the UAE’s rapidly growing demand for connectivity and ICT services.