Introduction
This report offers a detailed forecast of the telecoms and ICT services market in South Africa, targeting businesses of all sizes—from micro and small to medium and large enterprises. It examines trends across fixed and mobile voice and data network services, along with ICT solutions such as security, co-location and hosting, and public cloud services. With operator business revenue projected to increase—particularly in fixed data, IoT, and ICT services—this report provides a roadmap for stakeholders navigating South Africa’s dynamic business telecom landscape.
Key Insights
- Comprehensive Forecasts: In-depth projections for operator services across micro, small, medium, and large business segments, covering fixed and mobile voice and data services, IoT connectivity, and ICT offerings like security and co-location/hosting.
- Market Opportunity Analysis: An evaluation of the total addressable market for ICT services and the expected market share for operators in each service category.
- Revenue and User Metrics: Detailed quantification of revenue, connection/user numbers, and ARPU across various services and business segments.
- Demographic Insights: Data on the number of employees, businesses, and sites within each business segment, including entities from governmental and public sectors.
- Competitive Landscape: Short profiles of leading operators in South Africa’s business telecom market, including Telkom (BCX), Vodacom, MTN, and Liquid Intelligent Technologies.
Service and Market Coverage
- Geographical Focus: South Africa
- Mobile Services:
- Handset voice
- Handset messaging
- Handset data
- Mobile broadband
- IoT connectivity
- Fixed Services:
- Narrowband voice
- VoBB
- ADSL/SDSL, vDSL, FTTP/B, cable, FWA, and other fixed broadband
- Dedicated connections segmented by speed: below 100Mbit/s, 100Mbit/s up to 1Gbit/s, and at least 1Gbit/s
- ICT Services:
- Unified communications (UC) and hosted voice
- Security solutions
- Co-location and hosting
- SaaS, IaaS/PaaS solutions
- Enterprise mobility
- Desktop management
- Business Size Segments:
- Micro (0–9 employees)
- Small (10–49 employees)
- Medium (50–249 employees)
- Large (250+ employees)
This report equips operators, vendors, and stakeholders with essential insights and strategic recommendations to capture growth opportunities in South Africa’s evolving telecom and ICT market.
