Introduction
This report provides a comprehensive outlook on the telecom and ICT services market in Hong Kong, targeting businesses of all sizes—from micro and small enterprises to medium and large organizations. It offers detailed forecasts for fixed and mobile voice and data network services, as well as a range of ICT solutions, including security, co-location and hosting, unified communications, and cloud services. According to the analysis, operator investment in ICT services is set to underpin overall business revenue growth throughout the forecast period.
Key Insights
- Robust Market Forecasts:
The report includes projections for operator services across micro, small, medium, and large businesses. It quantifies revenue, connection or user counts, and ARPU for each service category within these segments. - ICT Service Potential:
It estimates the total addressable market for ICT services and outlines the likely market share operators can capture across seven key service categories. - Demographic Analysis:
The report provides demographic data on the number of employees, businesses, and sites within each business segment, including entities in the government and public sectors. - Operator Profiles:
Short profiles of major players in Hong Kong’s business telecom market are featured, including:- Hong Kong Telecom (HKT)
- Hong Kong Broadband Network (HKBN)
- China Mobile Hong Kong
- Hutchison (Three)
- HGC Global Communications (HGC)
- SmarTone Mobile Telecommunications (SmarTone)
Additionally, an overview of four smaller operators is provided.
Service Coverage
- Mobile Services:
Forecasts cover handset voice, messaging, handset data, mobile broadband, and IoT connectivity. - Fixed Services:
Projections include narrowband voice, VoBB, various fixed broadband technologies (such as ADSL/SDSL, vDSL, FTTP/B, cable, FWA), and dedicated connections segmented by speed. - ICT Services:
The report outlines expectations for unified communications and hosted voice, security, co-location and hosting, SaaS, IaaS/PaaS, enterprise mobility, and desktop management. - Business Segments:
Analysis spans across micro (0–9 employees), small (10–49 employees), medium (50–249 employees), and large (250+ employees) enterprises.
This report, along with its accompanying data annex, equips stakeholders with the insights and strategic guidance necessary to capitalize on the evolving telecom and ICT landscape in Hong Kong over the next five years.
