Introduction
This report offers a comprehensive forecast of the telecoms and ICT services market in Canada for businesses of all sizes. It details predictions for fixed and mobile voice and data network services, alongside ICT solutions such as security, co-location and hosting, unified communications, and cloud services. While revenue from connectivity services is expected to remain flat, a surge in ICT service adoption is anticipated to drive modest overall growth in business revenue.
Key Insights
- Detailed Market Forecasts: Projections for operator services across micro, small, medium, and large enterprises.
- Revenue and User Metrics: Comprehensive analysis quantifying revenue, connection/user numbers, and ARPU for each service and business segment.
- ICT Service Potential: Estimates of the total addressable market for ICT services and the likely market share operators can achieve across seven key service categories.
- Demographic Insights: Data on the number of employees, businesses, and sites within each business size segment, including government and public sector entities.
- Competitive Landscape: Profiles of key players in Canada’s business telecom market, featuring major operators such as Bell Canada Enterprises, Rogers Communications, and TELUS, along with insights into eight smaller operators.
Service and Market Coverage
- Geographical Focus: Canada
- Mobile Services:
- Handset voice
- Handset messaging
- Handset data
- Mobile broadband
- IoT connectivity
- Fixed Services:
- Narrowband voice
- VoBB
- ADSL/SDSL, vDSL, FTTP/B, cable, FWA, and other fixed broadband technologies
- Dedicated connections segmented by speeds: below 100Mbit/s, 100Mbit/s up to 1Gbit/s, and at least 1Gbit/s
- ICT Services:
- Unified communications (UC) and hosted voice
- Security solutions
- Co-location and hosting
- Software-as-a-Service (SaaS)
- Infrastructure-as-a-Service and Platform-as-a-Service (IaaS/PaaS)
- Enterprise mobility
- Business Size Segments:
- Micro (0–9 employees)
- Small (10–49 employees)
- Medium (50–249 employees)
- Large (250+ employees)
This report equips operators, vendors, and other stakeholders with the insights and strategic recommendations needed to navigate Canada’s evolving telecom and ICT market, driving informed decisions for sustainable business growth.
