Empowering Business Growth: Kenya Telecom & ICT Market Outlook (2022–2027)

Introduction
Kenya’s business telecom and ICT market is set to grow at a 5.1% CAGR between 2022 and 2027, driven by increasing demand for fixed broadband, dedicated connections, IoT, and ICT services. This report provides insights into the evolving landscape for micro, small, medium, and large enterprises, covering key trends, revenue forecasts, and service adoption.

Key Insights

• Market Growth & Projections
  • Forecasts for operator services across all business segments (micro, small, medium, and large).
  • Revenue projections, number of connections, and ARPU for each service.
• ICT Market Potential
  • Estimate of the total ICT services market that operators can address and their likely market share across seven key service categories.
• Business Demographics
  • Data on the number of employees, businesses, and sites per business size segment, including public sector entities.
• Leading Operators
  • Profiles of major telecom providers in Kenya, including Airtel, Dimension Data, Jamii Telecommunications (Faiba), Liquid Intelligent Technologies, Safaricom, Telkom Kenya, and Wananchi Group (Zuku).

Service Coverage

• Geographical Focus
  • Kenya
• Mobile Services
  • Voice, messaging, and handset data
  • Mobile broadband
  • IoT connectivity (mobile and LPWA)
• Fixed Services
  • Narrowband and VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, and other fixed broadband
  • Dedicated connections segmented by speed:
    • Up to 100 Mbit/s
    • 100 Mbit/s and up to 1 Gbit/s
    • 1 Gbit/s
  • Traditional managed services
  • IoT connectivity
• ICT & Business Services
  • Cloud & Hosting
    • Private cloud
    • Public cloud (SaaS, PaaS, IaaS)
  • Security & Infrastructure
    • Unified communications
    • Security
    • Co-location and hosting
  • Enterprise Solutions
    • Enterprise mobility
    • Desktop management
• Business Segments
  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

This report, along with its data annex, provides businesses and operators with the strategic insights needed to capitalize on Kenya’s growing demand for digital transformation, connectivity, and ICT services.