This report, based on the results from a consumer survey which provides an in-depth analysis of how customer satisfaction with mobile services is changing over time across regions including Asia–Pacific, Europe, the Middle East and Africa, and North America. The survey encompasses a representative sample of mobile users, with quotas set for age, gender, and geographical distribution. Each country included in the survey had a minimum of 750 respondents.
Key questions addressed in this report include:
How satisfied are consumers with essential aspects of mobile services such as:
- Pricing
- Network coverage and speed
- Data allowances
- Customer service
- Overall coverage
- What are the Net Promoter Scores (NPS) for mobile operators, and how have these scores evolved
