This report delivers essential insights from a consumer survey conducted in Canada, providing an operator-specific analysis of fixed broadband, mobile, and pay-TV services.
The survey was conducted in 2024 and utilized a sample representative of Canada’s mobile internet user population. Quotas were established for age, gender, and geographic location to achieve balanced representation. The survey included a minimum of 1000 participants.
Areas Covered in This Report:
- Customer satisfaction and Net Promoter Scores (NPS) for fixed broadband and mobile providers in Canada.
- Primary factors influencing mobile customer satisfaction and likelihood of switching providers.
- Distribution of fixed broadband users by speed tier and mobile users by data plan.
- Impact of operator service channels on customer satisfaction.
Adoption rates and NPS of the most widely used streaming video services in Canada
